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Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

★★★★★
24 March 2025
Virtual Assistant & Book-keeping
Easy to set up Virtual Assistant insurance.
★★★★★
23 March 2025
Market research Consultancy
Clear process. Good recommendations
★★★★★
23 March 2025
Charity/not-for-profit organisation
It’s fine and suits our needs.
★★★
21 March 2025
Aesthetics
The cutomer service is good but the options for paying insurance in full when we have monthly payments set up should flexible.If we wish to pay it all full if we decide to change the ption in paying off the balance.
PolicyBee as a company has good customer servise and are fast.
★★★★
21 March 2025
Charity/not-for-profit organisation
straightforward
★★★★★
20 March 2025
Charity/not-for-profit organisation
fast efficient service, only took 5 minutes on the phone to set up.
★★★★★
20 March 2025
Surveying (RICS)
I needed some professional indemnity insurance - starting a small consulting company- it used to cost -£2-3 k a year- I was amazed at the cost - do try it - it was £170
★★★★★
18 March 2025
Electrical Contractor
Prompt service. Best price. Easy operational interface. Highly recommended
★★★★★
17 March 2025
Charity/not-for-profit organisation
I was advised by a friend to get a quote from PolicyBee for our local bowls club. I got quotes from other companies but PolicyBee was just what I wanted so I went with them. There site was very easy to use and when I accepted their quote I received the paperwork and certificate immediately.
★★★★★
17 March 2025
Surveying
The website was very easy to fill in my details
★★★★★
17 March 2025
Management Consultancy
Very responsive, good value and overall a very good experience.
★★★★
13 March 2025
Charity/not-for-profit organisation
Efficient and reasonably priced,
★★★★★
13 March 2025
Administration
Very helpful and prompt both in giving advice and setting up the insurance needed.
★★★★★
12 March 2025
Online Retailer
I had been looking for some very specific (Amazon.com related) business insurance. Using the website it was very easy to get a quote and add any extra cover that I needed. I had a follow up enquiry which was quickly answered by e-mail and everything went really smoothly. I would certainly recommend them.
★★★★
12 March 2025
Domiciliary Care Agency
Easy to get the insurance.
All online. Only thing is get the payment also online it will be very good.
★★★★★
10 March 2025
Telemarketing
Excellent customer support and prompt response.
★★★★★
8 March 2025
Online Retailer
Smooth arranging insurance
★★★★
8 March 2025
Charity/not-for-profit organisation
Very fast and efficient.
Has given us the cover we need so very content using PolicyBee.
★★★
6 March 2025
Beauty & Complementary Therapies
I am a beauty therapist and to ensure I am covered for all treatments I offer I have had to take out cover with PolicyBee and another company. PolicyBee cover me for my yoga/sound healing, but minimum age 14, however other company will cover any age, but not yoga/sound healing. However once taking out both policies PolicyBee and other company, take there policies through the same company.
★★★★★
4 March 2025
Virtual Assistant
Quick and simple to set up which was exactly what I needed.
Simple explanations to gain the cover I was looking and to get me up and running.
★★★★★
4 March 2025
Charity/not-for-profit organisation
Easy to do business with
★★★★★
4 March 2025
Online Retailer
10/10 service.
I struggled to find insurance for my small ebay business that I run from home. Other brokers I spoke to came back with insurers that had very strange requirements and limitations. I spoke to yasin at PolicyBee and he made it all seem so simple.
★★★★★
3 March 2025
Domiciliary Care Agency
yes with my experience. I am pleased to recommend PolicyBee, very good insurance company.
★★★★★
3 March 2025
Beauty therapy
Absolutely great service when buying the policy.
★★★★
1 March 2025
Charity/not-for-profit organisation
Very proactive
Easy to setup
Great communication
Cheap quotation
★★★★★
28 February 2025
Charity/not-for-profit organisation
I found the online quoting system very accessible, quick and easy to use.
★★★★★
27 February 2025
Accountancy (Not Chartered or Certified)
Fast cover, and easy to apply
★★★★★
24 February 2025
Architect
All of the staff that we spoke to at PolicyBee were very helpful and professional. We would definitely recommend them for PI insurance renewals.
★★★★★
24 February 2025
Clothing and shoe retailer
great service no very help good price.
★★★★★
22 February 2025
Self-employed Teaching
An easy-to-use website which allows you to build precisely the cover you need without being tied to a particular package. So useful to be able to see at a glance exactly how much you’ll pay without having to go back and forth with endless emails or phone calls.

I think the best thing was being able to speak to a real human and not having to press endless buttons or be put in a long queue. Kath was very friendly and helpful in answering my questions.
★★★★★
21 February 2025
Charity/not-for-profit organisation
fast efficient and knowledgeable service
★★★★★
20 February 2025
Cleaning Services
Set up new P & L on line, no fuss and straight forward
★★★★★
16 February 2025
Wellness coaching
Quick and efficient
★★★★★
15 February 2025
Hairdressing
Quick and easy to use
★★★★
14 February 2025
Cleaning Services
Very easy to follow and understand
★★★★★
14 February 2025
Charity/not-for-profit organisation
Ace!
★★★★★
14 February 2025
Cafe
Very easy and helpfull
★★★★★
13 February 2025
Recruitment Agency
Great experience personally I had advise from both Zoey and Katherine and both were professional, friendly and knowledgeable. Policy was in place swiftly. Happy to work with this company and have already referred them to others.
-Practical Care Staffing
★★★★★
13 February 2025
Charity/not-for-profit organisation
Very easy process on applying for insurance, very easy to use site with lots of explanations.
★★★★★
12 February 2025
Charity/not-for-profit organisation
It was a quick response with clear and appropriate information
★★★★★
12 February 2025
Traditional crafts
Easy to find what I needed, easy to read and set up my policy
★★★★
12 February 2025
Charity/not-for-profit organisation
Prompt and informative and user friendly to use
★★★★★
7 February 2025
Psychotherapist
Quick simple and easy.
No being pestered.or bothered.
Would definitely recommend
★★★★★
6 February 2025
Charity/not-for-profit organisation
I person customer service is very good. They are knowledgeable and helpful.
★★★★★
6 February 2025
Security Consultancy
Outstanding quick quotes amazing price and competitive. Would recommend giving them a try I did and happy with my insurance cover
★★★★★
5 February 2025
Cleaning Services
From aafara ltd, I like it; it's simple and totally supported nowadays. Thanks
★★★★★
5 February 2025
Virtual Assistant
Quick, efficient and very helpful
★★★★★
5 February 2025
Aesthetics
PolicyBee really did meet my expectations. The online service was so easy and convenient, I did not had to wait ages for quotes to come through. Everything was easy, received my quote, paid the amount and most of all they were the cheapest from all. Thank you PolicyBee glad I found you!
★★★★★
3 February 2025
Beauty & Complementary Therapies
Really great service and insurance at amazingly reasonable prices too. So so happbee with my cover
★★★★★
2 February 2025
IT, Technology & Computing
Right insurance for the right price.
★★★★
1 February 2025
Charity/not-for-profit organisation
Service excellent
Policy not cheapest but chosen because well explained
★★★★★
1 February 2025
Handyman
Quick and efficient and good value
★★★★★
31 January 2025
Charity/not-for-profit organisation
Very easy and affordable. Peace of mind that it was sorted so easily.
★★★★
31 January 2025
Charity/not-for-profit organisation
Easy and quick on the website
★★★★★
30 January 2025
Aesthetics
Super easy super fast easy interface easy quotation, no nonsense questions. Extremely competitive would recommend.
★★★★★
30 January 2025
Archivist
The great website with clear info and pricing made it easy to choose the right cover for me. I freelance in the heritage industry and it’s good to see a range of heritage roles covered. I pressed a button, paid, and the documents came straight through. Genius!
★★★★★
29 January 2025
Virtual Assistant
A problem was flagged in my quote form but someone rang me promptly and it was resolved quickly and easily.
★★★★★
29 January 2025
Aesthetics
Very good
Efficient, effective and good pricing
★★★★★
27 January 2025
Charity/not-for-profit organisation
Thank you to all of the team at 'PolicyBee' for the excellent proffestional advice and support shown to our flower club recently when we insured with them for the first time.
★★★★★
24 January 2025
Charity/not-for-profit organisation
Service was good product was excellent but communication was somewhat difficult
★★★★★
24 January 2025
Aesthetics
Amazing team..most helpful and professional.
Very quick response and support.
Would highly recommend
Competition prices
★★★★★
24 January 2025
Aesthetics
Easy to contact,
Helpful,
Easy & quick processing,
★★★★★
20 January 2025
Access / Disability Consultancy
I am impressed that they offer good service compared to the insurance companies I phone, and they always take too long! I found this PolicyBee online, which gives me a fast track and saves time!
★★★★★
20 January 2025
Charity/not-for-profit organisation
Very quick service. I was searching all over the net and many of the company very complicated and do not help immediately. The price is very good.
★★★★★
20 January 2025
Charity/not-for-profit organisation
Quick efficient. Spoke to me on the phone going through the questions.
Referred to supervisor if unsure of my answer
A very possitve experience
★★★★★
20 January 2025
Trading standards inspector
The service was quick and easy.
Would definitely recommend them.
★★★★★
18 January 2025
Surveying
Catherine was clear, helpful, knowledgeable and speedy.
★★★★★
17 January 2025
Aesthetics
Really happy with this insurance company, very polite and helpful
★★★★★
13 January 2025
Aesthetics
Very good
★★★★★
13 January 2025
Tutoring Services
Great a dessert wast to use system and customer service in hand to answer questions and get you covered in no time
★★★★★
12 January 2025
Locksmith
Quick and very easy! My business was Insured within minutes
★★★★★
11 January 2025
Handyman (Property Maintenance only)
Easy to understand and straightforward
★★★★★
10 January 2025
Accountancy (ICAEW)
Telephone assistance was appreciated.
★★★★
10 January 2025
Domiciliary Care Agency
I was happy with the quote and the broker's promptness. However there was no option to pay monthly or by direct debit.
★★★★★
10 January 2025
Estate Agency
Quick, clear and competitive
★★★★★
9 January 2025
Recruitment Agency
It was clear, concise, and quick.
Well delivered!
★★★★
9 January 2025
Charity/not-for-profit organisation
I thought the information could be clearer, ie you have tap buy the buy button before you get a list of items you might want added, hence the insurance works out dearer than the initial quote.
As for the cover, that remains to be seen.
Hello Victor, thanks for choosing us to look after your insurance. We try to be as crystal clear as we can on our website – something that’s recognised by the Plain English Campaign, who’ve given us their Crystal Mark seal of approval. We also have people at the end of the phone ready to help should you need them. So you can always call the team on 0345 561 0345 with any questions in the future. Kind regards, Kerri-Ann Hockley, Director of Customer Service.
★★★★★
8 January 2025
Environmental Consultancy
very straight forward to deal with for professional indemnity insurance
★★★★★
6 January 2025
Life Coaching and Business Consultancy
Very good value for money. The process for purchase was very simple and quick. I also have the opportunity to recommend others and we will both receive a gift, everyone's a winner.
★★★★
5 January 2025
Charity/not-for-profit organisation
Good clear detail and guidance
★★★★★
5 January 2025
Charity/not-for-profit organisation
Excellent really efficient response to my online enquiry. Rang back and resolved very quickly.
★
5 January 2025
Project Co-ordinator
Phoned several times to discuss my requirements but no answer and no reply to the left message
Hello Michael, we can see you bought insurance with us online just before the weekend. Unfortunately, we’ve been unable to track down your message, despite checking our voicemail system thoroughly. We’ve tried to ring you too, but with no luck…and with no option to leave you a message in return. So please call me direct on 0345 222 5364 and I’ll be only too happy to help. Kind regards, Kerri-Ann Hockley, Director of Customer Service
★★★★★
4 January 2025
Charity/not-for-profit organisation
Very helpful and informative. I was impressed with how quickly everything was organised and how flexible they were.
★★★★★
1 January 2025
Event management
Great customer service from Zoe Langford!
★★★★★
29 December 2024
Cafe
All good just what I was after without paying over the odds with a broker
★★★★★
22 December 2024
Charity/not-for-profit organisation
It was very good service and my query was answered very promptly.
★★★★★
18 December 2024
Charity/not-for-profit organisation
It was excellent to have a conversation with people who took their time and I could understand
★★★★
16 December 2024
Charity/not-for-profit organisation
Thought the person I was talking to was helpful and explained everything well.
★★★★★
16 December 2024
Charity/not-for-profit organisation
Excellent service, thank you.
★★★★★
15 December 2024
Beauty therapy
Amazing service
★★★★
15 December 2024
Handyman
Straightforward, simple, just what you need.
★★★★★
15 December 2024
Coaching and mentoring
Awesome
★★★★★
9 December 2024
Structural Engineering Consultancy
Very helpful and fast.
★★★★★
9 December 2024
Domiciliary Care Agency
The process is made easy for customer to complete and the response was rapid,
★★★★
9 December 2024
Teaching
I was impressed by the manner of the representatives with whom I spoke. Both were efficient yet respectful and gave appropriate advice.
This was only my first experience with this company hence 4 stars not 5. I’m waiting to see if they live up to my expectations.
Thank you
★★★★★
6 December 2024
Charity/not-for-profit organisation
Helpful, polite staff. Informative and pleasant.
Offered options.
★★★
6 December 2024
Structural Engineering Consultancy
Good
★★★★★
4 December 2024
Domiciliary Care Agency
straightforward and client friendly
★★★★★
28 November 2024
Charity/not-for-profit organisation
Could not fault the enquiry. Dealt with professionally and provided good cover.
★★★★★
27 November 2024
Aesthetics
Very nice people to speak to ; it made life easier thank you ! The policy was explained thoroughly and plausible .

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Schemes Team Leader
Zoe Langford
Senior Account Executive
0345 561 0320