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Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

★★★★★
20 January 2025
Access / Disability Consultancy
I am impressed that they offer good service compared to the insurance companies I phone, and they always take too long! I found this PolicyBee online, which gives me a fast track and saves time!
★★★★★
20 January 2025
Charity/not-for-profit organisation
Very quick service. I was searching all over the net and many of the company very complicated and do not help immediately. The price is very good.
★★★★★
20 January 2025
Charity/not-for-profit organisation
Quick efficient. Spoke to me on the phone going through the questions.
Referred to supervisor if unsure of my answer
A very possitve experience
★★★★★
20 January 2025
Trading standards inspector
The service was quick and easy.
Would definitely recommend them.
★★★★★
18 January 2025
Surveying
Catherine was clear, helpful, knowledgeable and speedy.
★★★★★
17 January 2025
Aesthetics
Really happy with this insurance company, very polite and helpful
★★★★★
13 January 2025
Aesthetics
Very good
★★★★★
13 January 2025
Tutoring Services
Great a dessert wast to use system and customer service in hand to answer questions and get you covered in no time
★★★★★
12 January 2025
Locksmith
Quick and very easy! My business was Insured within minutes
★★★★★
11 January 2025
Handyman (Property Maintenance only)
Easy to understand and straightforward
★★★★★
10 January 2025
Accountancy (ICAEW)
Telephone assistance was appreciated.
★★★★
10 January 2025
Domiciliary Care Agency
I was happy with the quote and the broker's promptness. However there was no option to pay monthly or by direct debit.
★★★★★
10 January 2025
Estate Agency
Quick, clear and competitive
★★★★★
9 January 2025
Recruitment Agency
It was clear, concise, and quick.
Well delivered!
★★★★
9 January 2025
Charity/not-for-profit organisation
I thought the information could be clearer, ie you have tap buy the buy button before you get a list of items you might want added, hence the insurance works out dearer than the initial quote.
As for the cover, that remains to be seen.
Hello Victor, thanks for choosing us to look after your insurance. We try to be as crystal clear as we can on our website – something that’s recognised by the Plain English Campaign, who’ve given us their Crystal Mark seal of approval. We also have people at the end of the phone ready to help should you need them. So you can always call the team on 0345 561 0345 with any questions in the future. Kind regards, Kerri-Ann Hockley, Director of Customer Service.
★★★★★
8 January 2025
Environmental Consultancy
very straight forward to deal with for professional indemnity insurance
★★★★★
6 January 2025
Life Coaching and Business Consultancy
Very good value for money. The process for purchase was very simple and quick. I also have the opportunity to recommend others and we will both receive a gift, everyone's a winner.
★★★★
5 January 2025
Charity/not-for-profit organisation
Good clear detail and guidance
★★★★★
5 January 2025
Charity/not-for-profit organisation
Excellent really efficient response to my online enquiry. Rang back and resolved very quickly.
★
5 January 2025
Project Co-ordinator
Phoned several times to discuss my requirements but no answer and no reply to the left message
Hello Michael, we can see you bought insurance with us online just before the weekend. Unfortunately, we’ve been unable to track down your message, despite checking our voicemail system thoroughly. We’ve tried to ring you too, but with no luck…and with no option to leave you a message in return. So please call me direct on 0345 222 5364 and I’ll be only too happy to help. Kind regards, Kerri-Ann Hockley, Director of Customer Service
★★★★★
4 January 2025
Charity/not-for-profit organisation
Very helpful and informative. I was impressed with how quickly everything was organised and how flexible they were.
★★★★★
1 January 2025
Event management
Great customer service from Zoe Langford!
★★★★★
29 December 2024
Cafe
All good just what I was after without paying over the odds with a broker
★★★★★
22 December 2024
Charity/not-for-profit organisation
It was very good service and my query was answered very promptly.
★★★★★
18 December 2024
Charity/not-for-profit organisation
It was excellent to have a conversation with people who took their time and I could understand
★★★★
16 December 2024
Charity/not-for-profit organisation
Thought the person I was talking to was helpful and explained everything well.
★★★★★
16 December 2024
Charity/not-for-profit organisation
Excellent service, thank you.
★★★★★
15 December 2024
Beauty therapy
Amazing service
★★★★
15 December 2024
Handyman
Straightforward, simple, just what you need.
★★★★★
15 December 2024
Coaching and mentoring
Awesome
★★★★★
9 December 2024
Structural Engineering Consultancy
Very helpful and fast.
★★★★★
9 December 2024
Domiciliary Care Agency
The process is made easy for customer to complete and the response was rapid,
★★★★
9 December 2024
Teaching
I was impressed by the manner of the representatives with whom I spoke. Both were efficient yet respectful and gave appropriate advice.
This was only my first experience with this company hence 4 stars not 5. I’m waiting to see if they live up to my expectations.
Thank you
★★★★★
6 December 2024
Charity/not-for-profit organisation
Helpful, polite staff. Informative and pleasant.
Offered options.
★★★
6 December 2024
Structural Engineering Consultancy
Good
★★★★★
4 December 2024
Domiciliary Care Agency
straightforward and client friendly
★★★★★
28 November 2024
Charity/not-for-profit organisation
Could not fault the enquiry. Dealt with professionally and provided good cover.
★★★★★
27 November 2024
Aesthetics
Very nice people to speak to ; it made life easier thank you ! The policy was explained thoroughly and plausible .
★★★★★
25 November 2024
Life Coaching
quick easy efficient
★★★★★
24 November 2024
Education Advisory Service
Superb, efficient, professional service.
★★★★★
23 November 2024
Training Consultancy
Super fast to purchase insurance! I have been using PolicyBee for two years now for my social media management business (it was recommended to me by a colleague).

I have just set up a new startup (AI training and consultancy) and needed cover urgently to get set up as a training provider for local government.

I managed to get the cover we needed in about ten minutes, which was incredibly helpful.
★★★★★
22 November 2024
Charity/not-for-profit organisation
Prompt, expert, available, good value
★★★★★
22 November 2024
Aesthetics
Very easy to contact and quick to change things. Not like your car insurance where you’re on hold for hours and then they hang up. Emails sent by your personal advisor and responded to quickly. Great price and wording is easy to understand.
★★★★★
22 November 2024
Education Consultancy and Tutoring
Straightforward. Professional. Considerate. Will highly recommend.
★★★★★
21 November 2024
Charity/not-for-profit organisation
Quick easy quote
Affordable for new set up and community interest company
Helped me understand cover we needed
★★★★★
20 November 2024
First Aid
Excellent service. The whole process was made easy by there profesional helpfull team.
★★★★
20 November 2024
Business Coaching / Consulting
Uncomplicated and fast
★★★★
18 November 2024
Aesthetics
Straight forward online form
But as a new business was not sure how to answer percentage time spent on each procedure. Otherwise quite straight forward form. Biggest positive was interest free monthly Installments over the year. Able up get insured quickly
★★★★★
18 November 2024
Charity/not-for-profit organisation
Excellent. We did not go to other search engines because you offered what we wanted at the price we could afford first time, so we accepted this.

Did not waste our time looking elsewhere.
★★★★★
18 November 2024
Tutoring Services
Very easy to set up insurance with PolicyBee and great peace of mind to know we have the cover we need for our business. I would definitely recommend PolicyBee to other businesses.
★★★★★
16 November 2024
Charity/not-for-profit organisation
Very simple and quick process.
★★★★★
15 November 2024
Business Consultancy
Sarah Adams was most helpful when I phoned with some queries about Public Liability and Professional Indemnity Insurance. The quote seemed good value and Sarah sent me the documentation within minutes of our conversation. In essence, a professional and 'hassle free' service.
★★★★★
12 November 2024
Tutoring Services
Affordable and easy!
★★★★★
12 November 2024
Nail Technician
Excellent online purchase and very easy to navigate. Instant cover and a choice of payment dates if doing direct debit
★★★★★
11 November 2024
Domiciliary Care Agency
Good
★★★★★
11 November 2024
Life Coaching
Great experience from start to finish. So helpful and really easy to set up. The person on the phone explained everything really clearly so I understood the policy and what cover I had and what was not included.
★★★★★
9 November 2024
Domiciliary Care Agency
A good service with prompt response from the team.
★★★★★
9 November 2024
Charity/not-for-profit organisation
Great price & great customer service.
★★★★★
7 November 2024
Interior Design
Very helpful advice. Patient, courteous and generally nothing was too much trouble!
★★★★★
7 November 2024
Immigration consultant (OISC - Level 1)
Easy access, informative and useful service.
The information that I was looking for was accessible via the website and the quote and the steps to obtain the insurance were easy to follow.
★★★★★
7 November 2024
Aesthetics
Easy to understand, everything was asked and double checked.
★★★★★
6 November 2024
Virtual Assistant & Book-keeping
Very easy application to complete, straight forward and no unanswerable questions. Reasonable price with good cover. Would definitely recommend.
★★★★★
6 November 2024
Charity/not-for-profit organisation
Having filled in an online form to apply for cover I rang PolicyBee to clarify a couple of things. I got through immediately and the lady I spoke to answered my questions in a straightforward way. I was impressed with her efficiency and friendly manner and would recommend PolicyBee wholeheartedly.
★★★★★
4 November 2024
Administration
Straightforward clear and easy to set up and follow instructions
★★★★★
3 November 2024
Virtual Assistant
A great quote
★★★★★
2 November 2024
Business Consultancy
No service received but the quote for public limited and personal indemnity insurance was half of any other provider.
Definitely worth getting a quote.
★★★★★
2 November 2024
Beauty & Complementary Therapies
It was so easy to set up online, very straight forward and quick to get a policy in place, thanks!
★★★★★
31 October 2024
Beauty therapy
Absolutely bargin know what they're talking about the insurance covers everything i need for less than £13 a month which is perfect as it doesn't break the bank.
★★★★★
30 October 2024
Dance teacher
Very easy and compliant service and needs
★★★★★
29 October 2024
Beauty Salon
Very easy to set up and good prices, also the referral system is a nice touch
★★★★★
28 October 2024
First aid provider
Very user friendly web site and helpful customer service.
★★★★★
27 October 2024
Charity/not-for-profit organisation
good comunication no fuss got exelent quote staff verry helpfull
★★★★★
27 October 2024
Charity/not-for-profit organisation
Friendly, informative helpline with very understanding & swift response. Clear descriptions and expanations.
★★★★★
26 October 2024
Business Development Consultancy
Easy to use, lots of good information
★★★★★
24 October 2024
Charity/not-for-profit organisation
Straight forward and easy to use. Gives you exactly what you need without all the faffing about. Absolutely brilliant!!!
★★★★★
21 October 2024
Aesthetics
I had an amazing experience with Lauren who helped me set up my insurance. Thank you
★★★★★
21 October 2024
Charity/not-for-profit organisation
Very quick and so easy, knocks brokers quote out the park.
Recommended to a newly formed group via JUNE OMARA
who have now purchased their own policy. As a non charity
we are glad of any reward.
★★★★★
19 October 2024
Charity/not-for-profit organisation
Customer service very good when setting up the insurance, operator patient with my hearing difficulties. Hope we don't have to claim, but if we do that is when an insurance organisation really can be judged fully.
★★★★★
19 October 2024
Virtual Assistant & Book-keeping
Everything is in one place, helpful and understandable.
★★★★★
19 October 2024
Charity/not-for-profit organisation
Very reasonable quote and fast service.
Thank you
★★★★★
19 October 2024
Cafe
Gave me all the information I needed with regards to my policy. Very polite.
★★★★★
17 October 2024
Online Retailer
The smoothest insurance sign up I have experienced, including dealing with business specific queries. Easy to navigate website and very responsive account executive.
★★★★★
17 October 2024
Charity/not-for-profit organisation
The website is easy to use to get an instant quote and lasts for 30 days. When completing the application there are just a few more details to be verified and the price is confirmed. If all agreed, the full details of the insurance cover and sent to you to check before payment is made and then documentation is sent through to your contact email.
It is all very efficient, competitively priced and seems adequate for the type of cover we needed so has given us peace of mind too.
★★★★★
17 October 2024
Charity/not-for-profit organisation
I thought the process was straight-forward, the advisor didn't seem very enthusiastic or happy to get my straightforward sale but he helped me in every way I could ask, he did make the process straightforward and it was very quick and painless.

I have now discovered through PolicyBee I can access Flick Training facilities for my volunteers too for a rather affordable fee for multiple users, so thank you for this, signing up today!
★★★★★
17 October 2024
Dance teacher
It was very easy and quick to do. As a new starter insurance was a big unknown and PolicyBee helped me find the correct cover for myself with no fuss 😇
★★★★★
16 October 2024
Arboricultural Consultancy
Very simple to use and a good price at the end
★★★★★
16 October 2024
Charity/not-for-profit organisation
very good service , easy to deal with and very cheap
★
16 October 2024
Client Services Management
I got spammed with lots of questionaires about the service, I didn't agree or sign up to anything to do with this but their automation seems to think that spamming my email account will somehow entice me to leaving a positive review. Overall I think the company is a let down as a digital solution.
Hello Ross,
Our customer satisfaction surveys are sent out on our behalf by an independent operator. So we’ve done some investigating, and the problem is at their end, as normally you’d only receive one request for feedback. And there’s certainly no obligation to reply – it’s purely voluntary. Sorry this has happened and we’ll be working with our provider to make sure it doesn’t happen again. In the meantime, rest assured we never overload our customers with unnecessary emails as we dislike spam as much as you do!

Kind regards, Zoe Darrah, Head of Communications & Partnerships
★★★★★
14 October 2024
Estate Agency
It was quick and easy as well as the best price. Really impressed.
★★★★★
14 October 2024
Charity/not-for-profit organisation
Very professional service from receiving an initial quote to having a telephone conversation with a PolicyBee employee to check on a query. Employee was very polite, pleasant and helpful and answered the telephone at 9:00am on a Monday morning which these days is very impressive.

Whole process including my online account very easy to use and understand which I appreciated.

I would absolutely recommend PolicyBee to any other small charity or CIC out there needing insurance cover.
★★★★★
13 October 2024
Software Development
I was able to actually buy an insurance right away on their website, instead of receiving "please call us ..." at the end of the questionnaires that happened with 2-3 other providers I'd tried before (who promise you an immediate online service - but don't deliver it).
★★★★★
13 October 2024
Charity/not-for-profit organisation
Staff with good subject knowledge and one that found us the best price for us.
★★★★★
13 October 2024
Charity/not-for-profit organisation
Very easy to use and get exactly what your wanted covered.the best around
★★★★★
13 October 2024
Charity/not-for-profit organisation
I wasn’t pressured, they held the quote for me and were extremely helpful when I contacted them for more information. The online process was easy.
It was the best quote I found by far!
★★★★
12 October 2024
Charity/not-for-profit organisation
Simple to obtain a quotation and an ideal insurance for sports clubs.
★★★★★
10 October 2024
Charity/not-for-profit organisation
it was quick efficient helpful and yielded a very good offer
★★★★
9 October 2024
Architect
easy to use
★★★★★
7 October 2024
Online Retailer
I recently secured public and product liability insurance through PolicyBee, and I couldn’t be happier with the service I received. Marius, the agent who assisted me, was exceptional. He took all the stress off my shoulders by thoroughly explaining the coverage details and ensuring that all my products were covered. His professionalism and clear communication made the entire process smooth and hassle-free. I highly recommend PolicyBee and Marius for anyone looking for reliable insurance solutions. Thank you, Marius, for your excellent service!
★★★★★
7 October 2024
Estate Agency
Excellent service thank you
★★★★★
4 October 2024
Aesthetics
very fast service and helpfull

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Schemes Team Leader
Zoe Langford
Senior Account Executive
0345 561 0320