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Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

★★★★★
13 April 2025
Beauty & Complementary Therapies
Friendly staff and good referral money off option if a friend recommends them to you and your friend.

The information was reasonably clear. But anything I was unsure of they were happy to answer when I rang them up.
★★★★★
13 April 2025
Cleaning Services
Very quick and easy to find the right insurance for you.
So easy to set up hassle free. Unlike other companies.
★★★★★
10 April 2025
Aesthetics
Quick and fast quotation
Will definitely recommend
★★★★★
9 April 2025
Online Retailer
Good advice and efficient service which meant I was able to get the correct cover for my business with minimal fuss
★★★★★
9 April 2025
Training
Very quick and attentive to needs
★★★★★
9 April 2025
Aesthetics
Very competitive price and easy to receive quote on website, not confusing and listed the correct treatments for liability insurance for clinic, thank you a good swift experience
★★★★★
8 April 2025
Accountancy (ICAEW)
Proficient helpful and understanding of our needs
quickly found us a policy to suit at a good price
★★★★★
7 April 2025
Charity/not-for-profit organisation
Very easy to use.

Have used it for my business and a not-for-profit business I co-founded.

We had a call to check what was needed for the NFP which helped us get the best policy.

Great service, great price and have already recommended to others.
★★★★★
4 April 2025
Personal Assistant
Just a new client but got everything done under one policy.
Peace of mind it's in place at a great price.
★★★★★
4 April 2025
Quality Assessment
Helped me out with a bespoke request and did what they said they were going to do
★★★★★
4 April 2025
Photographer and Videographer
Just such an easy to use website with clear instructions and multiple add-ons you can include in your insurance package. For photographers and videographers, this is the dream insurance website. Please don't change a thing! It was such a easy process, and I will recommend this to all my creative friends.
★★★★★
3 April 2025
Training
It was straightforward, gave me the information I required immediately and within half an hour I had received the policy documents and my insurance was set up!
★★★★★
3 April 2025
Handyman
Fast efficient with no pressure to buy
★★★★★
3 April 2025
Charity/not-for-profit organisation
Easy to find the policy I needed , quick response. Overall great service.
★★★★★
31 March 2025
Domiciliary Care Agency
Quick and clear
★★★★★
30 March 2025
Tutoring Services
Easy to understand and to get the cover that I needed for my tutoring.
★★★★★
30 March 2025
Charity/not-for-profit organisation
Excellent.
★★★★★
29 March 2025
First aid provider
I’ve insured through PolicyBee before without any problems, but through an oversight my didn’t get renewed. I was more than happy to return and everything went as smoothly as before
★★★★★
29 March 2025
Charity/not-for-profit organisation
I have use PolicyBee's services for years now and that is bec ause they are quick to respond, offer a great cover for our businesses and at a competitive price too.
★★★★★
28 March 2025
Virtual Assistant
The entire process was smooth, fast, and incredibly user-friendly. Their website is well-designed, making it easy to compare different plans and find one that suited my needs perfectly.

They made sure I understood all the details without any hidden fees or confusing jargon.

Another great aspect is their affordable pricing and flexible coverage options. I was able to customise my plan without spending a fortune.

I highly recommend PolicyBee to anyone looking for a hassle-free and trustworthy online insurance provider.
★★★★★
27 March 2025
Charity/not-for-profit organisation
Received relevant, clear and reassuring advice given over the phone which clarified aspects of the cover provided by Public Liability insurance specific to our charity’s activities. (It would all be covered as it happens.)
★★★★★
27 March 2025
Beauty therapy
Quick and easy to understand
★★★★★
27 March 2025
IT Consultancy
Quick, clear and concise. Unlike other providers I checked. I felt your company understood the customers requirements
★★★★★
26 March 2025
Aesthetics
Service was on point customer care was also on point highly recommended thank you
★★★★★
25 March 2025
Photographer
Very easy and fast! Very very happy!
★★★★★
24 March 2025
Virtual Assistant & Book-keeping
Easy to set up Virtual Assistant insurance.
★★★★★
23 March 2025
Market research Consultancy
Clear process. Good recommendations
★★★★★
23 March 2025
Charity/not-for-profit organisation
It’s fine and suits our needs.
★★★
21 March 2025
Aesthetics
The cutomer service is good but the options for paying insurance in full when we have monthly payments set up should flexible.If we wish to pay it all full if we decide to change the ption in paying off the balance.
PolicyBee as a company has good customer servise and are fast.
★★★★
21 March 2025
Charity/not-for-profit organisation
straightforward
★★★★★
20 March 2025
Charity/not-for-profit organisation
fast efficient service, only took 5 minutes on the phone to set up.
★★★★★
20 March 2025
Surveying (RICS)
I needed some professional indemnity insurance - starting a small consulting company- it used to cost -£2-3 k a year- I was amazed at the cost - do try it - it was £170
★★★★★
18 March 2025
Electrical Contractor
Prompt service. Best price. Easy operational interface. Highly recommended
★★★★★
17 March 2025
Charity/not-for-profit organisation
I was advised by a friend to get a quote from PolicyBee for our local bowls club. I got quotes from other companies but PolicyBee was just what I wanted so I went with them. There site was very easy to use and when I accepted their quote I received the paperwork and certificate immediately.
★★★★★
17 March 2025
Surveying
The website was very easy to fill in my details
★★★★★
17 March 2025
Management Consultancy
Very responsive, good value and overall a very good experience.
★★★★
13 March 2025
Charity/not-for-profit organisation
Efficient and reasonably priced,
★★★★★
13 March 2025
Administration
Very helpful and prompt both in giving advice and setting up the insurance needed.
★★★★★
12 March 2025
Online Retailer
I had been looking for some very specific (Amazon.com related) business insurance. Using the website it was very easy to get a quote and add any extra cover that I needed. I had a follow up enquiry which was quickly answered by e-mail and everything went really smoothly. I would certainly recommend them.
★★★★
12 March 2025
Domiciliary Care Agency
Easy to get the insurance.
All online. Only thing is get the payment also online it will be very good.
★★★★★
10 March 2025
Telemarketing
Excellent customer support and prompt response.
★★★★★
8 March 2025
Online Retailer
Smooth arranging insurance
★★★★
8 March 2025
Charity/not-for-profit organisation
Very fast and efficient.
Has given us the cover we need so very content using PolicyBee.
★★★
6 March 2025
Beauty & Complementary Therapies
I am a beauty therapist and to ensure I am covered for all treatments I offer I have had to take out cover with PolicyBee and another company. PolicyBee cover me for my yoga/sound healing, but minimum age 14, however other company will cover any age, but not yoga/sound healing. However once taking out both policies PolicyBee and other company, take there policies through the same company.
★★★★★
4 March 2025
Virtual Assistant
Quick and simple to set up which was exactly what I needed.
Simple explanations to gain the cover I was looking and to get me up and running.
★★★★★
4 March 2025
Charity/not-for-profit organisation
Easy to do business with
★★★★★
4 March 2025
Online Retailer
10/10 service.
I struggled to find insurance for my small ebay business that I run from home. Other brokers I spoke to came back with insurers that had very strange requirements and limitations. I spoke to yasin at PolicyBee and he made it all seem so simple.
★★★★★
3 March 2025
Domiciliary Care Agency
yes with my experience. I am pleased to recommend PolicyBee, very good insurance company.
★★★★★
3 March 2025
Beauty therapy
Absolutely great service when buying the policy.
★★★★
1 March 2025
Charity/not-for-profit organisation
Very proactive
Easy to setup
Great communication
Cheap quotation
★★★★★
28 February 2025
Charity/not-for-profit organisation
I found the online quoting system very accessible, quick and easy to use.
★★★★★
27 February 2025
Accountancy (Not Chartered or Certified)
Fast cover, and easy to apply
★★★★★
24 February 2025
Architect
All of the staff that we spoke to at PolicyBee were very helpful and professional. We would definitely recommend them for PI insurance renewals.
★★★★★
24 February 2025
Clothing and shoe retailer
great service no very help good price.
★★★★★
22 February 2025
Self-employed Teaching
An easy-to-use website which allows you to build precisely the cover you need without being tied to a particular package. So useful to be able to see at a glance exactly how much you’ll pay without having to go back and forth with endless emails or phone calls.

I think the best thing was being able to speak to a real human and not having to press endless buttons or be put in a long queue. Kath was very friendly and helpful in answering my questions.
★★★★★
21 February 2025
Charity/not-for-profit organisation
fast efficient and knowledgeable service
★★★★★
20 February 2025
Cleaning Services
Set up new P & L on line, no fuss and straight forward
★★★★★
16 February 2025
Wellness coaching
Quick and efficient
★★★★★
15 February 2025
Hairdressing
Quick and easy to use
★★★★
14 February 2025
Cleaning Services
Very easy to follow and understand
★★★★★
14 February 2025
Charity/not-for-profit organisation
Ace!
★★★★★
14 February 2025
Cafe
Very easy and helpfull
★★★★★
13 February 2025
Recruitment Agency
Great experience personally I had advise from both Zoey and Katherine and both were professional, friendly and knowledgeable. Policy was in place swiftly. Happy to work with this company and have already referred them to others.
-Practical Care Staffing
★★★★★
13 February 2025
Charity/not-for-profit organisation
Very easy process on applying for insurance, very easy to use site with lots of explanations.
★★★★★
12 February 2025
Charity/not-for-profit organisation
It was a quick response with clear and appropriate information
★★★★★
12 February 2025
Traditional crafts
Easy to find what I needed, easy to read and set up my policy
★★★★
12 February 2025
Charity/not-for-profit organisation
Prompt and informative and user friendly to use
★★★★★
7 February 2025
Psychotherapist
Quick simple and easy.
No being pestered.or bothered.
Would definitely recommend
★★★★★
6 February 2025
Charity/not-for-profit organisation
I person customer service is very good. They are knowledgeable and helpful.
★★★★★
6 February 2025
Security Consultancy
Outstanding quick quotes amazing price and competitive. Would recommend giving them a try I did and happy with my insurance cover
★★★★★
5 February 2025
Cleaning Services
From aafara ltd, I like it; it's simple and totally supported nowadays. Thanks
★★★★★
5 February 2025
Virtual Assistant
Quick, efficient and very helpful
★★★★★
5 February 2025
Aesthetics
PolicyBee really did meet my expectations. The online service was so easy and convenient, I did not had to wait ages for quotes to come through. Everything was easy, received my quote, paid the amount and most of all they were the cheapest from all. Thank you PolicyBee glad I found you!
★★★★★
3 February 2025
Beauty & Complementary Therapies
Really great service and insurance at amazingly reasonable prices too. So so happbee with my cover
★★★★★
2 February 2025
IT, Technology & Computing
Right insurance for the right price.
★★★★
1 February 2025
Charity/not-for-profit organisation
Service excellent
Policy not cheapest but chosen because well explained
★★★★★
1 February 2025
Handyman
Quick and efficient and good value
★★★★★
31 January 2025
Charity/not-for-profit organisation
Very easy and affordable. Peace of mind that it was sorted so easily.
★★★★
31 January 2025
Charity/not-for-profit organisation
Easy and quick on the website
★★★★★
30 January 2025
Aesthetics
Super easy super fast easy interface easy quotation, no nonsense questions. Extremely competitive would recommend.
★★★★★
30 January 2025
Archivist
The great website with clear info and pricing made it easy to choose the right cover for me. I freelance in the heritage industry and it’s good to see a range of heritage roles covered. I pressed a button, paid, and the documents came straight through. Genius!
★★★★★
29 January 2025
Virtual Assistant
A problem was flagged in my quote form but someone rang me promptly and it was resolved quickly and easily.
★★★★★
29 January 2025
Aesthetics
Very good
Efficient, effective and good pricing
★★★★★
27 January 2025
Charity/not-for-profit organisation
Thank you to all of the team at 'PolicyBee' for the excellent proffestional advice and support shown to our flower club recently when we insured with them for the first time.
★★★★★
24 January 2025
Charity/not-for-profit organisation
Service was good product was excellent but communication was somewhat difficult
★★★★★
24 January 2025
Aesthetics
Amazing team..most helpful and professional.
Very quick response and support.
Would highly recommend
Competition prices
★★★★★
24 January 2025
Aesthetics
Easy to contact,
Helpful,
Easy & quick processing,
★★★★★
20 January 2025
Access / Disability Consultancy
I am impressed that they offer good service compared to the insurance companies I phone, and they always take too long! I found this PolicyBee online, which gives me a fast track and saves time!
★★★★★
20 January 2025
Charity/not-for-profit organisation
Very quick service. I was searching all over the net and many of the company very complicated and do not help immediately. The price is very good.
★★★★★
20 January 2025
Charity/not-for-profit organisation
Quick efficient. Spoke to me on the phone going through the questions.
Referred to supervisor if unsure of my answer
A very possitve experience
★★★★★
20 January 2025
Trading standards inspector
The service was quick and easy.
Would definitely recommend them.
★★★★★
18 January 2025
Surveying
Catherine was clear, helpful, knowledgeable and speedy.
★★★★★
17 January 2025
Aesthetics
Really happy with this insurance company, very polite and helpful
★★★★★
13 January 2025
Aesthetics
Very good
★★★★★
13 January 2025
Tutoring Services
Great a dessert wast to use system and customer service in hand to answer questions and get you covered in no time
★★★★★
12 January 2025
Locksmith
Quick and very easy! My business was Insured within minutes
★★★★★
11 January 2025
Handyman (Property Maintenance only)
Easy to understand and straightforward
★★★★★
10 January 2025
Accountancy (ICAEW)
Telephone assistance was appreciated.
★★★★
10 January 2025
Domiciliary Care Agency
I was happy with the quote and the broker's promptness. However there was no option to pay monthly or by direct debit.
★★★★★
10 January 2025
Estate Agency
Quick, clear and competitive

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Schemes Team Leader
Zoe Langford
Senior Account Executive
0345 561 0320