Something you're not happy about?

If you have a complaint

Contact us by:

Phone:	0345 561 0320 9am to 5pm, Monday to Friday
	Or get us to call you
Email:	complaints@policybee.co.uk
Post:	PolicyBee 14 Brightwell Barns Waldringfield Road Ipswich IP10 0BJ

Our commitment to you

We’ll do our best to resolve your complaint as quickly as possible. In some cases we may need to involve your insurer – we’ll let you know if and when that happens.

If you don’t agree with our decision, you can contact the Financial Ombudsman Service (FOS). The FOS is an independent organisation that settles disputes between consumers and financial services companies.

We’re committed to satisfactorily resolving your complaint before FOS intervention is necessary.

Contact the FOS by:

Phone:	0800 023 4567
Email:	complaint.info@financial-ombudsman.org.uk
Post:	Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR
Web:	https://www.financial-ombudsman.org.uk/